Frequently asked questions.

Once you subscribe, we set up a dedicated private channel in our creator portal and Slack. You drop your Google Drive, Dropbox, or Frame.io footage links along with any rough notes or timestamps. Our lead editor and project manager begin the assembly within 24 hours and deliver your first cut in 48 hours.

First cuts are typically delivered within 48 business hours for standard YouTube videos (10-20 minutes). Revisions submitted via timestamped comments are turnaround within 24 hours.

Yes! There are no long-term contracts. You can pause or cancel your subscription at any time directly from your billing portal before your next billing cycle.

Our packages include up to 60 minutes of finished runtime and up to 600 minutes of raw footage. If you have extra-long podcasts, live stream VODs, or multi-day vlogs, you can easily add raw footage coverage or runtime boosters during checkout or on your dashboard.

We support 1080p, 4K, ProRes, MP4, MOV, Sony S-Log, Canon C-Log, D-Log, and multi-track audio. All exports are mastered at highest quality with proper bitrate and audio normalization for YouTube.

Yes! All Creator, Creator Plus, and Creator Pro packages include custom designed YouTube thumbnails with title hook alignment, high-contrast subjects, expressive facial lighting, and optional A/B testing variants.

Your footage is 100% confidential. All our editors and managers sign comprehensive NDAs, and all file transfers use encrypted cloud storage. We never share, leak, or publish your footage without your explicit written consent.